Shipping Policy
From preparation to delivery.
Last updated: October 8, 2026
Preparation and transit
After payment and verification, preparation normally takes 2–4 business days, or 5 during busy periods. Business days exclude weekends and applicable holidays. Supported U.S. transit is estimated at 10–15 business days after dispatch, separately from preparation; delays can occur.
Availability and costs
Checkout shows supported destinations, methods and costs, including available P.O. box, APO/FPO and territory options. We primarily serve the U.S.; other destinations depend on checkout availability. Import duties, taxes and broker fees are recipient-paid unless included at checkout.
Dispatch and tracking
Facilities or partners may ship from another address; split parcels and carriers vary. Available tracking is emailed; initial scans and updates can lag.
Address corrections
Verify address/contact details. Request corrections promptly; fulfillment may prevent changes. Customer address errors may incur reasonable reshipping costs.
Delivery problems
Ask support to investigate delays or loss. Confirmed losses receive suitable remedies. For missing delivered parcels, check delivery areas, household, reception, neighbors and carrier; delivery status does not preclude review.
Order problems
Send order details, issue images, packaging and label photos for damaged, incomplete, incorrect or materially mismatched goods. Confirmed store errors receive remedies without additional error-related costs. Packaging varies; minor textile variations need not be defects.
Customer Support
service@xqzkvm.com · +86 133 0691 0060
8:00 AM – 10:00 PM Daily (U.S. Eastern Time, EST/EDT)
We aim to respond within 24 hours. Cases requiring investigation may take longer.