Return & Refund Policy
Contact us before sending anything back.
Last updated: October 8, 2026
Window and condition
Request eligible returns within 30 calendar days after delivery. Preference returns should be unused, complete, unaltered, inspectable, with included materials, purchase proof and original protective packaging where feasible. Opening packaging alone does not disqualify them.
Approval and exclusions
Email order, item, reason and relevant product/parcel/label images. Await approved instructions; wrong-address or unauthorized parcels risk rejection or loss. Personalized goods, gift cards, disclosed final-sale items and misused, altered, damaged or incomplete goods may be excluded; ordinary discounts remain eligible. Mandatory rights remain.
Appearance and problems
Minor textile variation is not necessarily defective; appearance preferences follow preference-return rules. Report damage, defects, incorrect, incomplete or materially mismatched goods within 7 calendar days.
Costs and transit
Customers generally pay preference-return shipping; original shipping is generally nonrefundable. Confirmed store errors receive remedies without additional error costs, including eligible original shipping. No restocking fee. Track preference returns and retain receipts; customer responsibility continues until approved receipt.
Refunds, exchanges and cancellation
Following receipt, inspection and approval, refunds start within 5–10 business days to the original method; provider posting takes longer. Unavailable methods require a permitted alternative. Support may waive returns. Exchanges depend on stock, otherwise return/reorder. Request cancellation promptly; fulfillment may prevent it. Successful pre-fulfillment cancellation is free.
Customer Support
service@xqzkvm.com · +86 133 0691 0060
8:00 AM – 10:00 PM Daily (U.S. Eastern Time, EST/EDT)
We aim to respond within 24 hours. Cases requiring investigation may take longer.