Contact Us
Tell us what you need help with.
Last updated: October 8, 2026
Products and orders
Contact us about any of our nine home textile products, payment, delivery, tracking, returns, refunds or privacy. For an existing purchase, include your order number and checkout email.
An item needs attention
For damage, defects, missing or incorrect items, or a material discrepancy, send a description, order number, relevant photos or video, and images of the parcel and shipping label. Confirmed errors attributable to us receive an appropriate replacement, reshipment, refund or return resolution without additional costs caused by that error.
Before sending a return
Ask support first. Ship only to the destination provided after approval, rather than automatically using our registered address.
Response target and availability
We aim to answer within 24 hours. Investigations involving carriers, payment services, fulfillment or returns partners can take longer. The daily service hours and U.S. time zone are listed below.
Textile appearance
Lighting and screens can affect color. Small differences in weave, texture or stitching do not necessarily indicate a defect. Contact us when the item materially differs from its description.
Customer Support
service@xqzkvm.com · +86 133 0691 0060
8:00 AM – 10:00 PM Daily (U.S. Eastern Time, EST/EDT)
We aim to respond within 24 hours. Cases requiring investigation may take longer.